Thursday, December 10, 2015

Frontier settlement resolves West Virginia speed complaints

(AP) — Frontier Communications has agreed to spend an additional $150 million to boost Internet speeds for about 28,000 rural customers in West Virginia.

The capital investment is part of a $160 million settlement announced on Thursday by West Virginia Attorney General Patrick Morrisey. The settlement resolves customers' complaints regarding the company's high-speed Internet service.

Morrisey says in a news release that Frontier also will reduce affected customers' monthly rates until their download speeds increase, and will contribute $500,000 to West Virginia's Consumer Protection Fund.

Frontier spokesman Andy Malinoski says the company had planned to address the issues. He says the settlement will accelerate the improvements.

Malinoski says the improvements will be in addition to upgrades planned in the next phase of the federal Connect America Fund program.