Telecommunicators at Kentucky State Police Post 13 in Hazard will be recognized along with more than 200,000 of their fellow communicators nationwide April 10-16 during National Public Safety Telecommunicators Week.
These silent heroes of public safety are more than just a voice on the other end of the line. They often save lives on a daily basis.
“Kentucky State Police telecommunicators deal with stressful situations that involve life and death and are expected to handle these situations with compassion, empathy and professionalism. They must be their best while dealing with people who may be at their worst,” says Capt. Blake Slone, commander of KSP Post 13 in Hazard. “People don’t usually call them for help when they are having a good day. They deal with people who have been victimized or need medical assistance. The callers may be threatening and belligerent, or in some cases, not able to communicate at all, other than dialing 911 with their last bit of strength, in an attempt to get help.”
In addition to handling calls from the public, KSP telecommunicators also handle dispatch duties for Kentucky State Troopers, Commercial Vehicle Enforcement Officers, Kentucky Dept. of Fish and Wildlife Conservation Officers and other emergency service agencies. Their duties include dealing with highly emotional callers and interacting with other law enforcement and emergency service agencies, calling wrecker services, notifying channels of administration, running license plate and drivers license numbers, running criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic.
Post 13 Dispatchers from left to right:
Jeff Adams, Chris Hayes, Greta Huff, JJ Farler and Brenda Standafer